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Frequently Asked Questions

How can we help you?

Here are some frequently asked questions about ordering Oobee Doobee books and products.

How do I order a personalised book?

You order your child’s personalised book by going to our Shop page. Here, you click on the book you want and follow the prompts. You’ll be asked to add your child’s name, choose clothing, and will then be asked to upload your child’s photograph. You’ll see a preview of your personalised book cover, and can then add it to your cart.

How long will it take for my order to be delivered?

Within Australia 7 to 10 days. International deliveries vary between 15 and 21 days.

Can I purchase a gift voucher?

Coming soon

Can I have an order shipped overseas?

Absolutely! Please ensure you allow plenty of time for your special gift to be created and delivered.

Can I purchase songs only?

Absolutely! The songs will be available for separate purchase.

How do I download my eBook once payment is made?

You will receive an email which will contain 2 links.

  1. To listen the special theme song.
  2. To view your personalised ebook in a “flip-book” version – internet connection is required.
    Note: at the bottom of the flip-book there is a download for a PDF version sent direct to your device.
    (which can be viewed when internet access is not available)

Will I receive email confirmation once my order is placed?

Absolutely

How many photographs of my child should I submit?

You upload just one photograph, taking into account the requirements listed on the photo upload page. A clear, passport style photo with tidy hair will produce the best result. If you are not happy with your child’s image on the preview cover of your book, you can return to the photo upload page via the ‘Back’ buttons and upload a different photo. Our system allows you to do this more than once.

What happens to my child’s image after the book is produced?

Your child’s photograph will be used only for the express purpose of creating your purchased book and will be deleted from our database within three months of your book being despatched.

Can I have two children in the one personalised book?

At the moment we produce books with one child only in a story.

My child’s skin tone is different from that of children shown in the sample books. Will this affect the book I order for my child?

Our customising process is programmed to match the skin tone in the book as near as possible to the skin tone in the photograph.

If you don’t find the answer to your question here, please contact us at
info@oobeedoobee.com.